Dispatch of order and delivery time
DiamondBrows ships all orders placed before 14 the same day, orders placed after that will be sent the next working day. Our team will pack and send your products so that you have them within 1-3 working days (does not apply if we are talking about holidays and holy days)

Our delivery methods are as follows

• • GLS (package shop), 1-3 working days | DKK 40, Free shipping on purchases over DKK 1000
  • GLS (home delivery), 1-3 business days | DKK 80, Free shipping on purchases over DKK 1000
  • GLS (Business address), 1-3  weekdays | DKK 55 , Free shipping on purchases over DKK 1000

ATTENTION We can deliver abroad and to the Faroe Islands and Greenland, shipping costs may vary according to weight and size.

During busy periods, such as Black Friday, Cyber ​​Monday, Christmas shopping and January sales, longer delivery times of 2-5 days may occur.

Order confirmation
When we have received your order, you will shortly after receive an order confirmation per mail. It can take up to 2 hours before you receive an order confirmation.

Track & Trace
When our team has packed your order, you will be sent a message with the track & trace number where you can track your package. Be aware that it may take a few hours before you can track it, as the package just needs to be registered with the carrier.

Error entering address?
If you have mistakenly entered the wrong information in your delivery address, please contact us as soon as possible by sending an SMS to phone number: 28309809 and refer to the order number . It is basically your own responsibility to enter the correct delivery information - but we will of course do everything we can to get the error corrected.

Miscellaneous
In rare cases, delays can occur in connection with the carrier and as soon as we have handed over the product to the supplier, it is unfortunately out of our hands, which is why we cannot do much in many cases. But of course we will do everything we can to find out what happened to your order. During holidays and public holidays, there may be delays in the package in connection with busyness.

If there is no space at the drop-off point, the package will be moved to the nearest drop-off point, of which you will be notified. If problems arise, contact customer service.

Special delivery conditions apply to certain goods. The conditions will appear specifically prior to the purchase of these goods.

ATTENTION If you do not collect your parcel from the selected parcel shop and it is returned to us, you will be charged a fee of between DKK 50-65 from your refund.